Customer Testimonials
These people proved that buying a car from a dealership does NOT have to be a stressful "ordeal" ! From Robert in sales thru the entire team, I could not be happier with the car, the sales, & the entire experience. It was well worth the (considerable) hassle of coming from Long Island & will definitely do it again for the next car!
The folks at Crestmont perform top notch quality service on my vehicle. I would not take it anywhere else for service. Trust them 100%.
By far the best car buying experience we've had. Robert was great, didn't waste our time, and had us in and out as quickly as possible.
Impressive repair on a tough problem to diagnose and a difficult job to fix. I thought that my car door was rattling, but Crestmont discovered that it was the sunroof instead, which they disassembled and reassembled and now my car glides along smoothly and silently.
Service Advisors Dave and Mallory are great people always there to answer your questions. I have been going there since 2001 for sales and service.
Good job Mal. and servicing Tech As prior owner operator of a BFS DEALER With 7 - 10 TECHS and ASE trained and cert holder in NYC For 15 years it is very difficult to allow others to work on my vehicle with out my oversight and Mal and Tech followed my requirements spot on Thanks people way better than TRND where I purchased vehicle. But 1 issue with VW MFR maint book Why laser double platinum plugs required for 40k service Plugs gap not even worn at .032 a little carbon dirty but not bad. LOL THANKS AGAIN DOUG E THE NOW IRON WORKER
I’ve been a customer for 15 years or so. They are friendly and knowledgeable, always good experiences here. Thank you and I’ll be back 🙂
Dealership is always polite, professional, and work is done quickly! I have been using this dealership since I leased my first Jetta. VW also has good serviec appointments!
Crestmont Volkswagon on Rt. 23 are welcoming and friendly. Beginning from the sales to the service department, it has been a wonderful experience. I have referred potential clients to this facility and concur with my statement.
Had to bring my Tiguan in for a recall. Excellent service, quick and safe. Got a call the next day to make sure everything was good!
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I found the dealership clean with proper precautions during the Covid-19 pandemic. The sales people were knowledgeable about all the aspects of the autos my wife and I looked at. Very pleased to be a return client.
Excellent staff, great service, quick response time and appointment time availabilities... always professional ! Glad I purchased my Atlas from Crestmont VW highly recommend this dealership
Overall a pleasant experience. The staff was friendly and helpful and the service was fast and thorough. I will continue with them for all my service needs.
They were very accommodating to my health issues which limit my driving. All transactions including the test drive, and the delivery were done at my house.
Work done same day most of the time, good advising and recommendations by service people when applicable, courteous and friendly service; efficient performance on your car, good value for your money,
This was the best experience I have ever had purchasing a car. John Fleming was outstanding - knowledgeable, thorough, friendly, and professional. He took time to explain the car and the technology so that I had a comfort level before driving off with my car. I am so happy with the car - comfort, performance, style and integrity.
Rob was an excellent salesman. He covered every inch of the car with explanations, answered all my questions with ease and was overall a pleasure to work with
Best experience purchasing a vehicle in years! Rob Communiello was knowledgeable, professional, friendly and just overall Great! In addition, Joe Simone from Financing was equally a pleasure to deal with! Great job Crestmont VW for amazing employees and customer relations! Kudos all around! Nicole & Joe Gerarardiello
They stayed very late for me because of my busy schedule even though it was a Friday night. They were helpful and made it a great overall experience.
Again, I had an EXCELLENT experience at Crestmont Volkswagen (service department), thanks to Mallory Biss!!. She has been always friendly, honest, trustworthy, and very relatable. I would certainly recommend dealing with her, if your car needs service. This is the second vehicle I have had serviced with Crestmont and I would definitely continue with them. I actually purchased the car from another dealership and I didn’t trust them. When I met Mallory at Crestmont, I knew my car was in good hands. Mallory, is definitely an asset to the Crestmont VW team. Thanks for everything Mallory, you're the ...
Excellent service! The Service Manager was thoughtful and honest. Service estimates were close to final cost and the work was completed in a timely manner. The car was returned to me just as clean as it went in and no messy paper mats left in the car. I will definitely return for any new service needs.
Great selection, great location, friendly & knowledgeable sales people. There was no pressure to buy even after a test drive. Received 1 follow up call with again no pressure. The next week we went back & the vehicle we look at was sold. We had about a 10 minute negotiation on a similar vehicle and drove off with the vehicle that day.
From making my appointment to dropping off & picking up everything was seamless! Everyone was friendly & helpful. Every person involved was professional & courteous. They did not try to sell me services I did not need.
I am a VW owner for over 20 years and have had multiple VW products. Even after moving to NY state I still bring my vehicles to Crestmont for service and am never disappointed. Dave Baker is always available to answer any questions I may have about what’s going on and willing to work with me on what’s necessary at the moment and what can wait. No pushy “You need all this right now” treatment. I have 6 dealers closer to me and wouldn’t even think of giving them a try because I’m sure I would not get ...
So this is a job that ordinary people can no longer do on their own, but when that light flashes, you have to take action or probably get a ticket. But I was pleased when Crestmont took me in on the same day I called - Saturday - and I was in and out within an hour, with a reasonable bill. Another small service that keeps me coming back for the big stuff.
Fast, easy to set up. Great service. Work was completed within a very reasonable amount of time. Will return for future service needs. Great job!
I've been driving over 30 mins out of my way to go to Crestmont for sales and service for over 7 years. There is a VW dealership around the corner from me but the piece of mind with Crestmont is why I return over and over and will always. I'm a 18 year loyal Volkswagen buyer. After finding Crestmont, I would drive and hour if i had too. NEVER feel pressure and never feel like they are are "take it or leave it"
Was greeted at the dealership by John Fitzgerald, I was immediately impressed that none of the standard questions asked by the majority of salesmen were uttered. John knew the Volkswagen product line in depth and current financing/lease options without heading to the "sales manager duck pond" as well as VW/my employer partner incentives. The process was a low pressure - hassle free experience. I didn't even need to deal with my insurance company, the vehicle was delivered with a valid insurance card (and it was a one day deal on a Saturday). Lease return of ...
Sale person are Great the best people te deal with when come to buy new car nancy single ton than yo guy all for youre help
Great service experienceDabe Baker is greatalwaus great a warm welcome quick service and reasonable price I recommended this dealership (Creatmont) to family and friends. We own 5 Volkswagens
Want to give kudos to David Baker, service manager for his honesty with the needs of service for my Jetta. He was in constant contact with me, with estimates and suggestions to solve the problem.
This was my third vehicle purchased from Crestmont. Each time I make a purchase I am very satisfied. The staff is helpful and pleasant and they make me feel my business is appreciated.
I have now leased two Jettas with Josh and both experiences were great! He makes a process that can sometimes be daunting much easier and more enjoyable. Josh is very quick to respond back to my numerous e-mails and made the transition of returning the car and leasing a new one go so smoothly. It makes a huge difference. Nancy was a pure delight. Her personality is one-of-a-kind! The whole team was wonderful. I'm looking forward to doing this again in three years!
My husband and I have purchased two Volkswagen Jettas from Crestmont Volkswagen. While many would car buying time-consuming and stressful,, I would call it a pleasure and a truly happy experience. Our sales consultant, Nancy Singleton, is exceptionally knowledgeable about the vehicles and worked hard to help us select our Jettas. She sincerely wants to make her clients happy. She does not pressure, instead she works on building relationships. She was interested in our needs, wants and our price range and worked hard to secure all of these to our satisfaction.. Josh Hennion, the manager must be the most humble ...
The rear latch on the hatch of my 2012 Tiguan stopped locking. Came in early on a Saturday morning and Mallory in service was terrific. Problem was diagnosed, the part was in stock, and I was on my way in about an hour and half. Excellent service as always.
John was great. He answered all my questions and came through on all of his promises. He was easy to work with and very fair and honest about the whole experience. After a day or so of phone calls I came to the Dealership to purchase the car (and meet John for the first time) I was in and out with a brand new 2017 Volkswagen in under 3 hours! Thanks Johns
I came in to see what my options were for turning in my lease early since I was close to my allowed mileage, and John Fletcher made the process quick, easy, and honest. This is my second time working with him and I'll be back!
As a result of VW's diesel scandal, I had some free credit at Crestmont VW. When I turned in my Jetta TDI, I was worried my credit would be wasted - I have no plans to purchase another VW, and had already picked up a new Subaru. On a whim, I asked Keith in the Parts Department if he could order me parts for my Subaru. Even though I won't be a Crestmont customer in any meaningful way, Keith and Bob went above and beyond to get me the Subaru parts I wanted, at a good price. I ...
Being from Bergen county I have 4 other dealers of VW vehicles and I would never go to any other dealer. It's not just the best prices that bring me out of Bergen county to this dealership, it's definitely the people. This is the 2nd year in a row we've leased a car from this dealer, and the salesman I deal with, Bill, keeps me coming back. The staff across the board is welcoming in a "glad you came here" way that's a lost art. You don't feel like a vehicle on a goals ...
Dealership was new to me as I am new to the area. They where very professional and handled all my needs in a timely manner. When I needed new tires they found the best price for the replacements as my lease will be up soon and I didn't want to spend more then I needed to on the tires. The wait time on both of my visits was exactly what they told me almost down to the minute. I'm hoping I will be able to work out a good lease when the time comes.
This dealership was very easy to deal with and made all the necessary arrangements to enable us to receive the car that we wanted . Both the sales department and the finance department why are very professional and personable and need the car buying experience easy for us
Bill Taouch is one of the best car salesmen out there. They should find a way to clone and distribute him to other dealerships. That way, all of us can have an uniform experience, but who am I kidding.. Anyway, this dealership is other worldly. We were extremely happy to walk away with a VW Passat. They even went to the trouble of patiently searching for the color we wanted and getting it for us from another dealership. Would recommend to anyone in a heart beat.
Scott is awesome. He is smart and understands the complexities of modern cars, and the VW's in particular. Through his assistance and that of the mechanics in back I continue to come back to this dealership for service for my VW's.
Excellent service staff. Very positive and knowledgeable about the problem. Courtesy from all. Quick and convenient. Made the process sinple and easy. Would reccomend to all who ask
Oscar was my salesman and was fantastic! He made my car search painless and hassle free! He was very thorough with each car we test drove, weighed the pros and cons for what I was looking for in a car, and we were able to come up with a great decision.
Oscar made my new car buying experience the smoothest and best ever. He jumped through hoops to accommodate all of my needs!!! It is with great confidence that I recommend this dealership and working with Oscar to anyone interested in a new car!
This isn't 4th lease in a row from Crestmont. Oscar was exemplary with his service and professionalism. He was flexible regarding our rescheduling and patient with our vehicle selection. Five stars for sure.
My Dad doesn't like going to dealerships but visit to Crestmont was a game changer. After discussing options and test drive, we walk out with brand new Golf and big smile on Dad's face.
Oscar did a awesome job at getting me into my new Tiguan! It was a great experience and he worked with me to make sure the process went smoothly and quickly.
I had a great experience at crestmont. Oscar was amazing, very knowledgeable and I didn't feel any pressure comparing to other salesman at other car dealership and as a result I got out the same day with a 2016 beetle turbo. I definitely reccomend to ask for Oscar if you are interested either in buying or leasing a car at crestmont!
One great thing about Oscar is that he really understood what the situation was in our search for a new Suv. He was a great help, and we left with a new Tiguan
Oscar is the best salesman I ever dealt with. So many times car salesmen either try to pressure you or act like the couldn't care less. With Oscar, I found the car I loved and he made it work with my budget. Thanks Oscar!
I leased a passat from Oscar a few days back and my experience from when he introduced himself to me to when he handed me the keys and congratulated me on the new lease was exceptional to say the least. Up until that day that I got the car, I honestly thought that every salesman was a crook and their goal is only to shaft you with hidden fees and and unclear contracts. Oscar explain the different rebates I qualifies for to get me the price I was looking for. This is the Second vw that I have purchased, the ...
Oscar helped me with getting my new Jetta and it was a great experience! He made sure the entire process was easy. He's great to work with- very knowledgeable, helpful, and friendly so I would definitely recommend him. I'm very happy with my purchase! 🙂 Thank you again Oscar + Crestmont VW!
I had a very smooth transition after switching dealerships thanks to Oscar and Josh! Oscar was friendly, efficient and understanding of all my accommodations and wants. Thanks again guys!
Oscar at Crestmont was very patient with my requests and need to find a 2016 that was not in yet. He was able to locate one for me and kept me updated every step of the way. Even when he was on Vacation via text messages.
Oscar was honest, positive, and straight forward. My experience was refreshing. I got the exact car that I wanted and paid less than expected. Love Crestmont.
Bill was a great salesman with a lot of knowledge about Volkswagens. We had just the right amount of contact without him being the pushy salesman type. He answered all my questions in a timely manner and I would highly recommend dealing with Bill.
It was great working with Oscar. He was genuine, efficient, and kind throughout the entire process from when we stepped in to the dealership until we drove off the lot with our new car; same day. We left Crestmont dealership feeling good about our new Jetta and our customer experience with Oscar. Would highly recommend working with him. - Margaret & Fabrice Francois
Oscar helped me throughout the entire process of buying my first car! He made sure everything was perfect and was very polite. He really knows what he's talking about and made my decision to purchase a new Jetta fun and easy! He is very helpful and friendly I would recommend him to everyone. I am so pleased with my purchase! 🙂
After driving our new car for a few days, we couldn't be happier with the purchase from Crestmont VW. Dealing with Oscar was fantastic. I used to work in car sales and I have seen first hand why car salesmen have earned certain stereotypes. Oscar on the other hand was down to earth, kind, informative, and straight forward. It made the process so much more comfortable, and we didn't feel like we were ever being pushed around or manipulated. If you head over to Crestmont VW, definitely see Oscar!
We got to the dealer close to closing and Bill did not think twice about showing us many exterior and interior color choices, letting us test drive the one we finally decided on, and staying beyond closing to work out the deal with us and the manager. They had to bring in the exact car we wanted and they still gave us an awesome deal. The best part was that they was none of the hidden fees or not included nonsense. We ironed out everything that first night and all the paperwork followed accordingly. We leased a Jetta SE with ...
I was leasing a 2013 Volkswagen Passat. The car was perfectly fine but I wanted to get out of the lease as I had an extra car. I went to see the Sales Manager Josh Hennion to see if he can work with me to get out of the lease early. I explained the situation to him that I wasn't intending on buying another car and wanted to get out of the lease early. I was disappointed that VW Credit was particularly difficult in working with me. Josh did some work on his own and the end result is I'...
I would recommend this dealership to anyone interested in buying a car. It was my first time going to a dealership and finance a car and it was an amazing experience. Oscar was very helpful and kind and friendly he made the process so fun and exciting.
I had a great experience @ Crestmont. Oscar was very knowledgeable and extremely helpful in finding me a car. I would definitely recommend Oscar and Crestmont to everyone I know. The transaction was quick and pleasant and the service was outstanding. Thank you Oscar!!!
Oscar is the bomb! He was extremely helpful, knew the Touareg inside and out and treated me very well. He worked hard to help me stay on track with my monthly payment and located the new vehicle in a day. I highly recommend Oscar and Crestmont Volkswagen to anyone looking for a VW. Thanks Oscar for an excellent experience! Bob Nichols
Oscar made leasing our new Tiguan quick and painless! He helped guide us in the right direction to get exactly what we wanted. He was extremely knowledgeable about everything and was able to help us make a decision that both my husband and I were happy with 😉 He also searched all over New Jersey for the exact Tiguan we wanted, got it to the dealer that night, and we picked it up the next day! Now that's service!! What we loved most about our experience with Oscar is he was honest, not pushy, and we felt really comfortable working ...
Oscar is the best! He guided us through the process with patience and couldn't have made the buying process any easier! He had the car we wanted in stock and was able to deliver it to us the same day! He even stayed late to deliver the car. The best experience I've ever had at a dealership. I highly recommend Oscar and the entire team at Crestmont!
My tire pressure light came on as I was headed in the direction of Crestmont (which is my usual VW shop). Since I had a long way to travel I thought I should stop in to have it checked out. Bob helped me right away even though I had no appointment. Turns out I had a nail in one of my tires so I needed to replace two of them. Bob had me in and out in an hour and could not have been nicer. Thanks again Bob for great customer service.
I walked into the dealership about 45 minutes to close and was not expecting to be helped by anyone. I wanted to look at the exterior of a few vehicles that I had in mind and maybe get a peek at the interior through the windows. Oscar was available and, regardless of his work day coming to an end, took his time helping me find a car that not only fit my budget, but I really enjoyed. He informed me that the car I was interested would sell quickly, and he was right. I came in a few days later and ...
Gone are the days of spending hours at a car dealership to get into a new vehicle. I worked with Oscar to get my mother into a new Passat, and most of our interaction was over the phone or through text. Some may think this is a bit inpersonal, but it was a life saver for this busy, working mother! Oscar helped us through a tough situation, and made our experience virtually painless. I would recommend Oscar and Crestmont to anyone looking for a great vehicle, at a great price and with great customer service!
Met Oscar as a walk in. I came in to look at a couple of vehicles with great lease deals. He was very knowledgeable and patient. He was able to answer all my questions provided me with all the tools I need to make my decision. The whole transaction was very easy and straightforward with no pressure. This is the type of interaction I would like to have and expect in all of future vehicle transactions. A big thank you again.
Billy's service was great ! He was understanding and patient. He did everything he could to get me the best deal. He also made sure to follow up with me after I purchased the car .
Comprehensive product knowledge & VW enthusiast. Negotiation was friendly, transparent and most of all stress free. Stellar experience. From sales, finance and service the dealership supports each division in a customer centric fashion.
Bill was the best car salesman I have ever worked with, he was patient, told me so many interesting things about the car that I did not know. He assured my mom that I would be safe in the car. He told me all the features and made the time we spent together very fun! It was a great personal relationship and the connection was great!
Had a great experience at Crestmont. In and out with new vehicle in 1.5 hours. Oscar took a no nonsense approach and my wife got a great Mother's Day present
I walked in on a Saturday afternoon just expecting to look at a new Jetta. About an hour later I drove home in my new car! I offered to come back another day, but Oscar, the sales manager, and the finance department stayed past closing time to help me 🙂
I was very pleased with all experience. Oscar was very knowledgeable and extremely helpful . I would definitely recommend Oscar to everyone He was excellent , friendly , patient. Outstanding service ! Thank you Oscar !
Very happy with 2015 e-Golf. Pleasant experience. Oscar understood my needs and respected my choices throughout the process. Lease return process was easy. As being an owner of 2x electric cars, the e-Golf is a great car.
Oscar was knowledgeable about his product. Everything went smoothly and we didn't feel pressured, and he was very congenial and responsive to calls when making the sales deal. Overall, it was a good experience and so we ended up buying the car from him and not our previous dealer! Would highly recommend.
Oscar was really helpful. I had to deal with a lot of other dealerships and salesmen and this was the best experience by far. He treats the customers fairly and works his best to get the car you want. A lot of dealerships tried to sell me a different car, any of the ones they already had. Oscar really worked with me. I highly recommend working with Oscar, he is an excellent salesman. Thanks!
Oscar was extremely helpful with providing me with the type of car and price I was looking for. Great service and support from all staff!
Oscar was incredibly fair and helpful in finding our new Golf in another state. He worked hard for us to find the right color and options, worked with us on our trade ins. He also was helpful installing a few accessories when we picked the car up. Hands down the best experience buying a new car ever. Go see Oscar!
After visiting several different car dealerships it is without a doubt that my overall experiences at Crestmont VW was the best. All my questions were answered and everyone was extremely helpful. The employees were friendly and honest. I was given the best deal, prices are unbeatable! I would definitely recommend this dealership to anyone in search of a car.
I wish I found these guys sooner ! My first car leasing experience was horrific, so bad that it had almost lead me to no longer be a customer of VW. I had leased a 2011 Jetta from a different car dealership that was more local to my home. I had told friends I was thinking of leasing some where else and multiple friends recommended me to Crestmont VW. Lets just say these guys are worth the drive. Unlike my past experience they made my car leasing process FUN ! I was looking for a specific model that had just came out and ...
Josh is the example of great customer service. I appreciated his ability to just listen to what I was interested in and what was affordable for me without trying to convince me otherwise. His ability to deliver me just what I asked for is the reason why I've reconmened him to everyone I know. And I will be a returning customer in the future.
Bill is an excellent Salesman. He was so patient and friendly. He went above and beyond to help me. I would be happy to send friends and family to the crestmont dealership to speak with him about purchasing a vehicle.
Belal Taouch was my sales man and he was very helpful from beginning to end in helping me find the right car for me. I had a unique situation that not many other dealerships were willing to take on but he was helpful and honest throughout the whole process. He made himself very accessible to all of my questions and did all of the leg work. I'd highly recommend going to him and I've had quite my share of experiences with other dealers. Thanks Bill!
Excellent service Friendly staff willing to go above and beyond with helping there customers very professional and knowledgeable--Oscar Matamoros who worked with me and Steve
Great service. They work with you so the deal is done. Definitely will recommend to anyone. also super happy with the car that I bought. Thank you Oscar
We are extremely happy that we leased our Volkswagen Jetta from Crestmont Volkswagen in Pompton Plains, NJ. Oscar and Josh went above and beyond to give us the best deal and to make our shopping experience a pleasure. We will be in the market again in a few years and we will most definitely purchase from Crestmont again. Thank you very much, Oscar and Josh!
This was the 8th car in last 3 years I bought from dealership and I visited about 14 places. CRESTMONT VW was the best experience I recently had. I value the most very knowledgeable, professional, no push and patient approach approach presented by OSCAR MATAMOROS who worked with me. I see You again after my lease will end. Thanks and keep going with your good job! And JOSH you were great, too.
I had a pleasant experience at Crestmont. I asked for a couple things which I received without a problem. They work with you. Great customer service and friendly sales people. Go Oscar!
Sean was very friendly and willing to help me get what I reall wanted. This was the 1st time that I have leased a car and I actually enjoyed the experience. I would recommend Crestmont to my friends and family also. Thank you for the wonderful experience.